Shipping policy
Shipping Policy
We ship worldwide. Here is exactly what to expect.
Processing time
Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.
Delivery times
Delivery times are estimates and begin once your order has been dispatched, not when it is placed.
- United States: 7–14 business days
- Rest of world: 7–15 business days, depending on destination
Remote regions, customs inspections, peak periods and local carrier delays can extend these times.
Shipping rates
- Free Shipping — no charge, available on every order
- Priority Shipping — €5.00
Rates are shown in your local currency at checkout.
Tracking
You will receive a tracking number by email once your order is dispatched. Tracking information can take 3–5 business days to begin updating after you receive it. If your tracking has not moved after 7 days, email us.
Orders with multiple items
Orders containing more than one item may be dispatched in separate parcels and arrive on different days. You will not be charged extra for this.
Customs duties and import taxes
Orders shipped outside the European Union may be subject to import duties, taxes or customs fees charged by the destination country. These are set by your local authorities and are not included in our prices or shipping charges. Any such charges are the responsibility of the recipient. We have no control over these fees and cannot predict their amount.
Incorrect or incomplete addresses
Please check your shipping address carefully before completing checkout. If your address is wrong or incomplete, email contact@dialbackphones.com immediately — we can usually correct it before dispatch. Once an order has shipped, we cannot change the address. Parcels returned to us as undeliverable due to an incorrect address can be reshipped at your cost, or refunded minus the original shipping cost.
Lost or significantly delayed parcels
If your order has not arrived within 30 days of dispatch, contact us with your order number and we will investigate with the carrier. If the parcel is confirmed lost, we will send a replacement or issue a full refund.
Refused or uncollected parcels
If a parcel is refused at delivery or not collected from a pickup point and is returned to us, we will refund the product price once it arrives back. Return costs incurred may be deducted.
Questions
Email contact@dialbackphones.com and we will respond within 24 hours on business days.