Terms of service

Terms of Service

This website is operated by Dial Back (“we”, “us”, “our”). By visiting our site or purchasing from us, you agree to these Terms of Service.

[TO COMPLETE: registered business name, registered address, company registration number and VAT number.]

1. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. By placing an order you confirm that all information you provide is accurate and complete.

2. Products and descriptions

We make every effort to display our products and their colours accurately. Screen calibration varies, so actual colours may differ slightly from the images shown. Product descriptions and specifications are provided in good faith and may be updated without notice.

3. Pricing and availability

All prices are listed in EUR and converted to your local currency at checkout using current exchange rates. We reserve the right to change prices, modify or discontinue products, and limit order quantities at any time without notice.

We try to keep all information accurate, but occasional errors occur. If a product is listed at an incorrect price or with incorrect information, we reserve the right to cancel the order and issue a full refund, whether or not the order has been confirmed.

4. Orders

Your order is an offer to buy. We reserve the right to refuse or cancel any order, including where we suspect fraud, where a product is unavailable, or where an error has occurred. If we cancel your order you will receive a full refund.

5. Payment

Payment is taken at the time of purchase. You confirm that you are authorised to use the payment method provided. Orders are dispatched only once payment has cleared.

6. Shipping and delivery

Shipping terms, delivery estimates and customs responsibilities are set out in our Shipping Policy, which forms part of these Terms. Delivery estimates are not guarantees.

7. Returns and refunds

Returns, refunds and your statutory right of withdrawal are set out in our Refund Policy, which forms part of these Terms.

8. Acceptable use

You agree not to use our site for any unlawful purpose, to interfere with its security or operation, to submit false information, or to attempt to gain unauthorised access to any part of the site or its systems.

9. Intellectual property

All content on this site — including text, images, logos, product photography and page design — is our property or used with permission, and may not be copied or reproduced without our written consent.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from your use of the site or our products. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited under applicable law. If you are a consumer, your statutory rights are not affected by these Terms.

11. Governing law and disputes

These Terms are governed by the laws of Slovenia. If you are a consumer resident in the European Union, you also benefit from the mandatory consumer protection provisions of the country in which you live, and you may bring proceedings in the courts of that country.

12. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order.

13. Contact

Questions about these Terms can be sent to contact@dialbackphones.com.